Here For You When You Need Us Most.

We understand that making a claim can feel overwhelming, especially when things don’t go as planned. That’s why we’ve made the claims process simple and efficient, whether you prefer to file your claim through our team or using the Masbro app.

We’re committed to providing you with the support you need to resolve your claim quickly so you can focus on getting back on track.

How to make a claim

1

Choose Your Preferred Option

A

Use the Masbro Claims App

For the quickest and easiest way to file a motor or home claim, download the Masbro Claims App. You can submit claims directly from your phone, upload photos and documents, and track the progress of your claim in real-time.

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B

Contact Us Directly

If you prefer to speak to a team member, we’re always here to help.

Contact us, and we’ll guide you through the process.

2

Gather the Relevant Information

Your claim will be processed faster if you have the following information ready:

  • Your policy number
  • A detailed description of the incident
  • Any supporting documents, such as photos, receipts, or witness statements

3

Submit Your Claim

Once you’ve provided the necessary details, we’ll process your claim and work with the insurance provider on your behalf. Rest assured that we’ll keep you updated throughout the process.

What to Expect

App Tracking

If you’ve submitted your claim via the app, you’ll be able to track its progress in real-time, so you always know what stage it’s at

Regular Updates

For claims submitted by phone or email, we’ll keep you informed of any updates and next steps

Expert Guidance

Our team is available to answer your questions and guide you through any part of the process.

Quick Resolution

We work with insurers to ensure your claim is handled as efficiently as possible, minimising delays.

If you’re unsure about what documents are needed or how to best support your claim, don’t worry. Our team or the Masbro app will guide you through what’s required to help process your claim quickly.

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Masbro Claims App

The quickest and easiest way to file a motor or home claim.

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