Privacy Policy

General Data Protection Regulation Privacy Statement

This statement details the treatment of your personal information by Masbro Insurance when engaging in services we provide.

Regulations & Privacy

We are committed to the protection and privacy of your personal information; this privacy statement explains our privacy practices in accordance with Data Protection Act 2004 and General Data Protection Regulations. We are registered with the Gibraltar Regulatory Authority (GRA) who are the regulatory body for Data Protection in Gibraltar.

Collection of Information

In providing our services we collect and process certain information. This information includes personal information capable of identifying, or relating to, an individual.

The following are the legal basis under which we process this personal information:

  • To fulfil our contractual obligations;
  • For our legitimate interests and the legitimate interests of our clients, to provide services to our clients and to maintain communications with the client regarding the services; and
  • To comply with our legal and professional obligations, such as due diligence and reporting obligations.

We may receive personal information from third parties who are engaging our services on behalf of individuals, this information may include:

  • Names, addresses, date of birth, email addresses and other contact information;
  • Residency information;
  • Identification documents;
  • Information about family members;
  • Previous convictions;
  • Medical or health information;
  • Any other information as required by the type of policy the client is obtaining or any anti-moneylaundering regulations.
Use of Information

The information we collect and retain will be used:

  • lawfully, fairly and in a transparent way;
  • collected only for specified and legitimate purposes and not used in any way that is incompatible with those purposes;
  • accurate and kept up to date;
  • not kept in a form which permits your identification for longer than necessary and kept only as long as necessary for the purposes identified;
  • kept secure.

We have set out below purposes for which we may use your personal data:

  • Quotation for insurance
  • Inception of a policy
  • Renewal of an existing policy
  • Policy Administration
  • Claims Processing
  • Throughout the insurance lifecycle
Security of Information

We maintain appropriate security measures to protect the confidentiality and security of your personal data against misuse, unauthorised access, disclosure or alteration. These measures are reviewed on a regular basis.

We are responsible for the personal information we process.

We will keep your information so long as a relationship exists between you and us, for us to meet our contractual obligations with you. After our relationship terminates, we will keep the information for the maximum duration thereafter in accordance with regulations.

Your Data Protection Rights

All individuals under Data Protection Law have Subject Access Rights, these include:

  • Right to access: details of the personal information we hold on you as an individual
  • Right to rectification: ask us to rectify any information you think is inaccurate
  • Right to erasure: request we erase your personal information in certain circumstances
  • Right to restriction of processing: ask us to restrict the processing of your information in certain circumstances

If you would like to examine, correct, update, object to or restrict the processing of your personal information or request a copy of the personal information, please contact us using the details below.

The Data Protection Representation

Masbro Insurance have appointed a data protection representative who is responsible for overseeing questions in relation to this privacy policy and other relating queries or issues relating to the Personal Information held by Masbro Insurance.

If you have any questions about this privacy statement, including any requests to exercise your legal rights, please contact the Data Protection Representative using the details set out below

Your Right to Complain

You have the right to make a complaint to the Gibraltar Regulatory Authority.

Gibraltar Regulatory Authority,
2nd Floor, Eurotowers 4,
1 Europort Road,
Gibraltar
Tel: (+350) 20074636
Email: info@gra.gi

Contact Information

For any matters relating to the information in this Privacy notice please contact us at:

info@masbro.gi
Masbro Insurance, Suite 1A, Tisa House, 143 Main Street, Gibraltar.
Telephone: +350 20076434