We’re looking for someone who takes pride in creating a warm welcome and a smooth-running workplace. If you're organised, friendly, and enjoy being the person who keeps things ticking behind the scenes, this could be a great fit.
At Masbro, we’ve built a reputation for trusted service and great customer care. As our Receptionist & Facilities Manager, you’ll be the first point of contact for our clients and the steady hand behind the scenes that helps keep our office running smoothly.
If you’re someone who enjoys variety, values teamwork, and likes the idea of being part of a supportive, professional environment in the heart of Main Street, we’d love to hear from you.
Role Purpose
To be the welcoming face of the organisation while ensuring the smooth, safe, and efficient day-to-day running of our office and facilities. This role combines front-of-house reception duties with hands-on facilities coordination and workplace support.
Key Responsibilities
Reception & Front of House
- Greet visitors, clients, and staff in a friendly and professional manner
- Triage customers requirements to coordinate with service teams
- Manage incoming calls, emails, and enquiries
- Handle post, deliveries, and couriers
- Maintain visitor logs and security procedures
- Keep reception and common areas tidy and presentable
- Provide general administrative support as needed
Facilities & Office Management
- Oversee day-to-day running of the office environment
- Coordinate maintenance, repairs, and contractor visits
- Manage office supplies, equipment, and stock levels
- Liaise with cleaning, security, and service providers
- Support health & safety compliance and workplace checks
- Set up meeting rooms and support events when required
- Identify and implement improvements to office efficiency and experience
Skills & Experience
- Previous experience in reception, office coordination, or facilities support
- Strong organisational and multitasking skills
- Professional and approachable communication style
- Strong team player, with excellent interpersonal skills
- Proactive problem solver with a “can-do” attitude
- Comfortable liaising with suppliers and contractors
- Good IT skills (Microsoft Office/Google Workspace)
- Ability to work independently and take ownership
Personal Attributes
- Friendly and welcoming
- Reliable and dependable
- Detail-oriented
- Practical and hands-on
- Calm under pressure
- Takes pride in creating a great workplace environment
What We Offer
- Friendly and supportive team environment
- Varied and engaging role
- Opportunities to improve and shape the workplace
- Competitive remuneration package, including benefits
If this sounds like the right opportunity for you, we’d love to hear from you.Please send your current CV along with a brief supporting statement telling us why you’d be a great fit for the role to jandlaw@masbro.gi.
