Join the Masbro Team: Receptionist

Location: Suite 1A, Tisa House, 143 Main Street
Reports to: Personal Lines Operations Manager, and Operations Director
Closing Date: 31/03/2026

We’re looking for someone who takes pride in creating a warm welcome. If you're organised, friendly, and enjoy being the first point of contact for clients, this could be a great fit.

At Masbro, we’ve built a reputation for trusted service and great customer care. As our Receptionist, you’ll play an important role in shaping the experience people have when they walk through our doors or get in touch with us.

If you’re someone who enjoys working with people, values teamwork, and likes the idea of being part of a supportive, professional environment in the heart of Main Street, we’d love to hear from you.

Role Purpose:

To be the welcoming face of the organisation while ensuring the smooth, safe, and efficient day-to-day running of our front of house.

Key Responsibilities

Reception & Front of House
Greet visitors, clients, and staff in a friendly and professional manner
Triage customers requirements to coordinate with service teams
Manage incoming calls, emails, and enquiries
Handle post, deliveries, and couriers
Keep reception and front of house areas tidy and presentable
Provide general administrative support to advisors and management

Skills & Experience

‍Previous experience in reception, and/or office coordination
Strong organisational and multitasking skills
Fluent in both English and Spanish
Professional and approachable communication style
Strong team player, with excellent interpersonal skills
Proactive problem solver with a “can-do” attitude
Good IT skills (Microsoft Office/Google Workspace)
Ability to work independently and take ownership

Personal Attributes

Friendly and welcoming
Reliable and dependable
Detail-oriented
Practical and hands-on
Calm under pressure
Takes pride in creating a great workplace environment

What We Offer

Friendly and supportive team environment
Varied and engaging role
Opportunities to improve and shape the workplace
Competitive remuneration package, including benefits

If this sounds like the right fit, we’d love to hear from you. Please send your current CV along with a brief supporting statement telling us why you’d be great for the role to Karon Mauro at kmauro@masbro.gi.

Application Deadline: 31/03/2026

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